2023-2024 Annual Winners
Customer Service
Lee Yuhas
We acknowledge Lee for his outstanding dedication to delivering exceptional customer service to the partners he supports. Over the past year, Lee maintained this level of service while operating with a short staff and still managed to develop positive relationships with several new partners. He makes sound decisions based on his experience and expertise while communicating with leadership to keep them informed. Lee does not hesitate to step outside of his normal responsibilities to offer assistance and drive problems to resolution. Thank you Lee for your continued dedication to Computing Services and the university.
Leadership
Matt Carrick
Matt has shown excellent leadership for the video production team, and Media Services group overall by continuing to produce exceptional video work for the College of Engineering, including a video that he produced for CyLab's IoT Security and Privacy initiative which was shown at the White House during a New IoT Cybersecurity Labeling System briefing this past Summer. He leads the initiative within the Computing Services DEI Committee to provide free, professional captioning for all Media Services customers and works closely with the Digital Accessibility team to stay up-to-date on the University's ongoing mission on this topic. Also, just recently, he presented at the Divisions Manager's Meeting on behalf of the DEI group and HR to update everyone on new hiring best practices. Matt is becoming a strong leader not only for Media services but for the Division as well.
Innovation
Graham Pugh
The annual award for Innovation goes to Graham Pugh for his knowledge and leadership in implementing Group-based Firewall Rules to address the complexity of the SII process for the Video Management System managed by ISS and used by the Campus Police. The new model will reduce processing time when adding new servers in the future. We acknowledge Graham’s initiative to collaborate with the teams involved to make this improvement.
Group Performance
Heather Como, Doug Elliott, Ed Garbade, Akshaya Gupta, Gregory Klepal, George Puchalski, Graham Pugh, Jeff White, Mark Wolfe
We acknowledge the contributions of this group to assess, design, develop, document, test and release a standard IT Change Enablement process through an extensive 6-month pilot. The pilot positioned us to complete the implementation effort - extending the practice to the remaining division teams and eliminating localized and secondary practices. I commend this group for their commitment, engagement, and focused attention. They demonstrated what we can accomplish as “one team.
Past Recipients
2023/2024
Fourth Quarter
Elizabeth Roberts – Customer Service
Kyat Mak – Leadership
Graham Pugh – Innovation
Heather Como, Doug Elliott, Ed Garbade, Akshaya Gupta, Gregory Klepal, George Puchalski, Graham Pugh, Jeff White, Mark Wolfe – Group Performance
Third Quarter
Lee Yuhas – Customer Service
Marisa Daugherty, Dave Kalbaugh, and Mallory Vaughn – Group Performance
Second Quarter
Chris Dalansky – Customer Service
Matt Carrick – Leadership
Justin Braden, Alison Campbell, Luke Hottinger, Krishna Meringenti, Roman Mitz, Vince Nils, Derek Sommer, John Zamperini – Group Performance
First Quarter
Charles Slivkoff – Customer Service
Dave McMurtrie – Leadership
David Schreib – Innovation