Digital Government (eGovernment) Transformation - Leading Large-Scale Programs

Lead Instructor: Ashok Kumar, Carnegie Mellon Professor, and former Director of the eGovernment Leadership Centre at the National University of Singapore

Course Structure: Offered online, from 8AM to 11AM EST Jan 16, 18, 20, 24, and 27, 2023

Digital Government Transformation is no longer an option to explore but an urgent call for action. This course will discuss the impetus to embark on such a transformation journey and discuss the 6 thinking strategies – Strategic Thinking, Design Thinking, Product Thinking, Platform Thinking, Agile Thinking and Data Thinking.

• Strategic Thinking will introduce techniques for planning amidst uncertainty.
• Design Thinking will focus on Citizens and Businesses and techniques to develop services with empathy and life events rather than transactions.
• Product Thinking introduces the concept of modular architecture of services with an ability to improve and enhance it continually as compared to a project approach.
• Platform Thinking will draw lessons from digital disruption and discuss the eco-system development for sustaining growth and delivery of services.
• Agile Thinking will introduce business agility concepts and agile development methodologies that has proven successful in delivering technology projects and risk management.
• Data Thinking will enunciate the importance of Data as the precious asset and its management frameworks will be discussed. 

Related topics of Whole of Government, Society, Nation framework, streamlining organizational structures and processes, barriers to inter-department interactions will be discussed. Soft, but important aspects of transformation such change management, stakeholder engagement and effective communications are essential to the successful implementation. Frameworks, real-life examples, case studies and group work will be used to deliver an immersive, peer-learning experience that will engage the participants. As such, we expect participants to actively interact, participate in group work and open discussions, share and learn. Together, we look forward to learning, un-learning and re-learning. 

• This course is intended for leaders responsible for driving digital government transformation initiatives.
• Upon completing the course, participants will be able to develop Digital Government Transformation strategies for their agencies, understand citizen services innovation and design concepts, explore Data as Strategic asset, engage Stakeholders and Manage Change
• We recommend that participants will have at least 10 years of hands-on experience in delivering agency’s operations and be willing to embrace & lead change.  No prior knowledge of deep technical know-how, programming, software tools or applications is needed