The CMS Self-Service Tool
"As a CMS Site Owner, I want to be able to add site managers and leads without submitting a ticket."
Does this sound like you? If it does, we have some great news!
Introducing the CMS Self-Service Tool, a web-based application created and maintained by the University CMS Team that allows CMS Site Owners to add Site Managers at their convenience, in addition to having a few extra goodies we thought would be helpful to all CMS users.
By using the CMS Self-Service Tool, Site Sponsors and Leads will be able to:
- Add or remove site managers
- Designate new or additional Project Leads (Site Leads)
All CMS users will be able to:
- View a sites' current list of site managers
- Access production and staging URLs
- View metrics like site size, page and file count
Select Your Site
When you log in to the Self-Service Tool, you'll see a drop down menu that lists all sites where you're a Site Manager, Lead or Sponsor.
If you believe you should have access to a site that is not listed for you, please reach out to us for further assistance.
![Self-Service Tool Information](../get-started/images/ssa-info.jpg)
Manage Access to Your Site
This is where the fun begins! To add new Site Managers, follow these steps:
- Click the drop down on the User Access section to indicate which access Group the user is a part of (this will vary depending on your site setup).
- Enter the AndrewID of the user (without the @andrew.cmu.edu part).
- Click the checkbox if they are a Project Lead.
- Click Add User
Ready to give it a try?
Make a Request
There are still a few things that will require requests, and in this section we have provided links to our most popular request forms:
- Web Analytics
- URL Redirect
- Orphan Report
- Site Backup
Not finding the request form that you need?
![Self Service Tool Request Forms](../get-started/images/ssa-requests.jpg)
Get a Snapshot
The last stop in the new CMS Self-Service Tool includes helpful charts of the following information:
- Total Site Page Count
- Total Site File Count
- Total Site Size
In addition to these charts, there is a link to generate a detailed inventory report for the site.
Want to view the snapshot for your site or sites?
![Self-Service Tool Snapshot Example](../get-started/images/ssa-snapshot.jpg)
Frequently Asked Questions
How do I remove a Site Manager?
How do I designate a Site Lead?
To designate a Site Lead, select the appropriate Site Manager group from the drop down menu, type their AndrewID in the AndrewID field and click the checkbox User is a Project Lead. Click Add User.
Note: These steps will allow you to designate a new Site Lead even if the user is already an existing Site Manager.