Help
The HR Services team is ready to assist employees with questions concerning onboarding, benefits, Workday and payroll.
- Submit a request for assistance (Andrew ID login required) to create an HR or Payroll ticket, or contact us at hr-help@andrew.cmu.edu or 412-260-4600.
- For in-person appointments, directions to the HR Service Center and parking are available.
On this page:
Employment and Income Verifications
Third parties and former employees should direct all inquiries to The Work Number® from Equifax (CMU's employment and income verification service provider). For more information, view the Employee Guide to The Work Number® [pdf].
- www.theworknumber.com
- 877-442-9963 M-F 8 a.m. to 8 p.m. (ET)
- verifiersolutionssupport@equifax.com
- Employer Code: 18385
HR Services handles specific requests from the Department of Defense and the National Security Agency.
Public Service Loan Forgiveness Employment Certification
- Complete sections 1–2 of the Public Service Loan Forgiveness Employment Certification Form [pdf].
- Do not add your Social Security number to the form at this time.
- Email the form to HR Services for completion of sections 3–4 .
- An HR Services team member will call you to verify your identity. Identity verification is required before we can return the form to you.
- Add your Social Security number to the form.
- Send the completed form to the U.S. Department of Education, as indicated in section 7 of the form. Retain a copy for your records.
Sexual Misconduct/Abuse Disclosure to Prospective Employers
Please forward Sexual Misconduct/Abuse Disclosure (Act 168) requests to the staff ombudsperson at act168@andrew.cmu.edu as soon as possible to ensure a response in the required timeframe. Supervisors should not respond to disclosure requests.
View the Providing Employment Verification and Job References: Guidance for CMU Employees [pdf] for more information.