Wired Network Registration Improvements
Computing Services migrated academic and administrative buildings to a new wired network registration system over the summer. Now, CMU community members have access to a much easier, more streamlined network connection experience, similar to connecting in a hotel room.
Data Clean Up
Beginning January 11, we will continue this work with a second phase to clean up duplicate data in the old NetReg system. The following will be removed from NetReg:
- Registrations duplicated in the new GetOnline network registration system.
- Registrations NOT in the new GetOnline network registration system.
Devices registered with a public IP address in GetOnline will remain in the old NetReg system.
Refer to the schedule below for details on when data clean up will happen in your building.
Clean Up Schedule
January 11
- Bramer House
- Cyert Hall
- UTDC
February 1
- 6 PPG Place
- 205, 311, 317, 319, 407, 417 South Craig Street
- 1723 Murray Ave
- 4609 Winthrop Street
- 4721 Fifth Ave
- 6555 Penn Ave
- Alumni House
- Ansys Hall
- East Campus Garage
- Facilities Management Services Building
- Mill 19
- Margaret Morrison Carnegie Hall
- Purnell Center
- WQED
February 15
- Baker/Porter Hall
- Doherty Hall
- Gates Hillman
- Hamershlag
- Hunt Library
- Mellon Institute
- Pittsburgh Technology Center (PTC)
- Posner Hall
- Posner Center
- Roberts Engineering Hall
- Robert Mehrabian CIC
- Newell Simon
- Scott Hall
- Tepper
- Wean Hall
- Whitfield Hall
February 22
- 618 Clyde Street (The Highlands)
- 4721 Fifth Avenue
- Boss Hall
- Donner House
- Forbes Beeler Apartments
- Fraternity and Sorority Houses
- Hamershlag Hall
- Henderson Hall
- Margaret Morrison Apartments
- Margaret Morrison Plaza
- McGill House
- Mudge House
- Morewood Gardens A-D
- Resnik / West Wing
- Scobell House
- Shirley Apartments
- Stever House
- Welch House
- Woodlawn Apartments
Frequently Asked Questions
What data will remain in NetReg?
During the building migrations from NetReg to the new GetOnline system, we retained public IP addresses and names for identified printers, Zoom rooms, and servers. This data will remain in the old NetReg system.
What if I can't connect to the wired network?
Switch to the wireless network if you need access immediately.
Try these wired network troubleshooting steps in the following order:
- Have limited network access.
- Check your power and network connection.
- Update the network card (Windows Only).
- Find the MAC (hardware) Address. You'll need this to report your problem.
- Complete the Report a Network Problem Form.
What if I can't print after the move?
Campus Printing
Use one of the many campus printers. Our Google map can help you find the one that is closest to you. You can even print wirelessly from your mobile device!
Departmental Printer
Report the issue to your printer support team:
- Desktop Support Customers
- Departmental IT Support
- Tartan Ink
Personal Printer
You should be all set if you connect directly from the printer to your computer.
If you connect over the internet, the IP address will change. Refer to the manufacturer's instructions on updating the IP address for assistance.
What is computer registration?
I don’t remember registering my computer. When did I do this?
What if I no longer need a wired connection?
What if I use a remote desktop connection?
Look up the new private IP at getonline.cmu.edu and use this information to connect to a device remotely. Please be aware that you must use VPN to connect to your device.
Contact the Computing Services Help Center to help identify the new IP address.