DSP Support Options
All Desktop Support Program (DSP) customers receive:
- Onboarding and remote support
- Device maintenance, administration, and troubleshooting
- Cloud backups retained for 90 days
- Shared network storage
- Loaner devices to use during repair or replacement
- Software support
- Scheduled on-site and desk-side support
- Support for urgent requests and work stoppages
To customize your plan, select a support level and hardware plan.
1. Choose a Support Level
Customer Success Specialist
$550 per customer per year
Most popular
Customers receive a dedicated Customer Success Specialist who has in-depth knowledge of your department's technical needs and strengthens your department's relationship with Computing Services.
Office hours and on-site desk-side support as needed are also included in this plan.
This plan does not include event, on-call, at-home, or 24/7 support.
Dedicated Desk-Side Support
$1,256 per customer per year
Customers receive high-touch, customizable service that bridges the gap between Executive IT and DSP. Your DSP consultant can remain fully on-site, depending on your department's needs.
This plan includes on-call support during business hours and event support but does not include at-home or 24/7 support.
Executive IT Support
$5,102 per customer per year
Customer receive the highest level of support available, including event support and 24/7 on-call and at-home support.
This plan is only available for executive staff members and their support personnel.
Compare Support Levels
| Customer Success Specialist | Dedicated Desk-Side Support | Executive IT Support | |
| Annual rate per customer | $550 | $1,256 | $5,102 |
| IT support | Yes | Yes | Yes |
| On-call support | No | Limited | Yes |
| Event support | No | Yes | Yes |
| At-home support | No | No | Yes |
| 24/7 support | No | No | Yes |
2. Choose a Hardware Plan
Managed Hardware
Most popular
- Customers select from a list of recommended devices, including Mac and Windows computers.
- DSP purchases, installs, and configures the devices with proper access and university-supported software.
- DSP initiates a process to refresh devices every four years and disposes of old devices.
With managed hardware, customers also receive spare devices during repairs or replacement as well as support for a DSP-approved network printer.
Bring Your Own Device (BYOD)
- Customers work with DSP to purchase a device themself. DSP will then configure the device. Customers can choose from one of DSP’s recommended devices or another that meets or exceeds the minimum specifications below.
- Customers must replace their device themself when the warranty expires to be eligible for in-spec service.
- Customers incur an additional support cost per device.
With BYOD, customers do not receive spare devices during repairs or replacements or support for a DSP-approved network printer.
BYOD Minimum Device Specifications
- Intel Core i7, Intel Core Ultra 7, or Apple Silicon Processor
- Models:
- Dell Latitude, Precision, or Vostro
- Microsoft Surface for Business
- Any Apple computer that meets the other minimum specifications
- 16gb Memory
- 256gb SSD
- 3-year warranty
- Windows 10 or 11, or macOS 12, 13, or 14
Additional Costs
Depending on what hardware you choose, you may incur additional support costs per customer. For example, if a customer chooses to have more than one managed hardware device, they will incur an additional cost per device. Or if a customer chooses BYOD, they incur an additional cost for their first device and any others.
| Additional managed hardwared devices | $166 per additional device |
| All BYOD devices within warranty and minimum specifications | $166 per device |
| All BYOD devices outside warranty or minimum specifications | $332 per device |