Conflict Resolution
Videos, live and on-demand courses, and other tools on a variety of conflict resolution topics, including learning paths that lead to certification.
Civil Treatment
The Office of Human Resources offers Civil Treatment® training for employees and leaders. These programs provide resources to create a more civil, inclusive and productive workplace, leveraging real-world case studies to prepare for civil interactions.
Conflict
Training Resources
- Confronting Workplace Conflict
- Controlling Conflict, Stress, and Time in a Customer Service Environment
- Difficult People: Strategies to Keep Everyone Working Together
- Handling Team Conflict
- Leading Others through Conflict
- Navigating through Changes and Conflicts in Projects
- Resolving Workplace Conflict
Certificate Opportunities
Emotion Control
Training Resources
- Developing Emotional Intelligence
- Leveraging Emotional Intelligence at Work
- Navigating Other People's Emotions
- Navigating the Workplace with Emotional Intelligence
- Navigating Your Own Emotions
Certificate Opportunities
Negotiating
Training Resources
- Negotiating the Best Solution
- Negotiating Well and Going for the Close
- Skills for Project Analysts: Negotiation Skills
- The First Steps in Negotiating
Certificate Opportunities
Respect
Certificate Opportunities
Stress Management
Training Resources
- Managing Pressure and Stress to Optimize Your Performance
- Take a Deep Breath and Manage Your Stress
- The Essentials for Anger Management